Frequently Asked Questions
Everything you need to know about UGREEN products and services.
What is the standard shipping time for UGREEN orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
Do UGREEN products come with a warranty?
Yes, all official UGREEN products come with a 12-month limited warranty that covers any manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery.
Are UGREEN charging cables MFi certified?
Yes, our Lightning cables are Apple MFi certified, ensuring they are fully compatible and safe for use with all Apple devices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient checkout.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.