Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your product is defective or doesn't meet your expectations, our streamlined return process makes it easy to get a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our warehouse.

• 3.
  Pack and Ship

  Securely package the item in its original packaging, including all cables and accessories, and clearly mark the RMA number on the outside of the box.

• 4.
  Inspection and Refund

  After we receive and inspect your returned device, we will process your refund or ship your replacement unit within 3 to 5 business days.